(Last updated on September 30, 2019. Effective September 30, 2019.)
the information we collect, how we collect such information and the purposes of our collection;
how we use and with whom we share such information;
how you can access and update your information; and
how we protect the information we store about you.
2. Information We Collect
When you interact with our Services, we may collect and store information from you directly as described below:
2.1 Account Information
Your account for the Game is generated automatically when you log in to our Game through Steam. Management of your account should be handled through Steam or your Steam Portal.
2.2 Payment Information
You can purchase our game through Valve, Inc.’s Steam application or website (“Steam”). All payments are processed through Steam, and we do not collect or share data in connection with any transaction for the purchase of our Game.
2.3 Information Collected by Customer Support
When you ask for assistance from our Customer Support team, our third party provider will collect and store the contact information you provide (generally your name and e-mail address), information about your game play or activity on the Games, and your user name or ID number. We will also store the correspondence and any information contained within.
2.4 Technical and Usage Information
When you access our Services, we may collect or have third parties collect on our behalf (i) certain technical information about your computer system, including IP Address, device ID (IDFA, Google Advertising ID or other identifiers), and the version of your operating system; and (ii) usage statistics about your interactions with the Games. In certain Games we will create and assign to your device an identifier that is similar to an account number. We use this number to identify you in connection with the technical and usage information we collect.
2.5 Location Information
When you use our Services, we may collect and store information about your location by converting your IP address into a rough geo-location. We may use location information to improve and personalize our Services to you, such as improving matchmaking.
3. How We Collect Your Information
We may collect information about you in any one or more of the following ways:
3.1 Communications Features
You may be able to take part in certain activities through our Services that give you the opportunity to communicate or share information not just with Unbroken Studios, but also with other users of our Services. These include:
participating in player forums and message boards;
posting public comments to other users’ profiles or gameboards;
sending private messages or invitations to other users, either directly through the Game or through Steam;
sharing user generated content or photos, if such feature is available; and
chat with other users
We may use, record and store archives of these communications on Unbroken Studio’s servers to protect the safety and well being of our users and Unbroken Studio’s rights and property in connection with the Services.
As mentioned previously, we do collect location data—although we do not share this information, we may introduce features that show your general territory or region. A user’s location may be used to analyze usage trends, or target certain promotions.
3.2 Cookies and Automated Information Collection
When you access our Services, we collect certain technical information in order to (i) analyze the usage of our Services; (ii) provide a more personalized experience; and (iii) manage advertising. We and service providers acting on our behalf may use Log Files and tracking technologies to collect and analyze certain types of technical information, including Cookies, Flash Cookies, and Web Beacons.
“Log Files” means certain information about how a person uses our Services, including both registered and unregistered users (either, a “User”). Log Files may include information such as a User’s Internet Protocol (IP) addresses, browser types, browser language, referring and exit pages, and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, Game state and the date and time of activity on our Site or the Games, and other similar information. In some cases, we will associate this information with your user ID number for our internal use.
”Web Beacons” (also known as web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to know if a certain page was visited or whether an e-mail was opened,to advertise more efficiently by excluding our current users from certain promotional messages, to identifying the source of a new installation, to delivering ads to you on other websites. Unlike Cookies, which are stored on the device, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).
“Flash Cookies” are local shared objects, which help us to prevent fraud, remember your in-Game preferences and speed up load times.
3.3 Other Sources
We may collect or receive information from other sources including (i) other Unbroken Studios users who choose to share additional information with us by contracting us directly or through our customer support, and (ii) third party information providers. We do not condition participation in our Services on you providing more personal information than is reasonably necessary for that activity.
4. How We Use the Information We Collect
In general, we collect, store and use your information to provide you with a customized experience. For example, we may use information collected from you in any one or more of the following ways:
We use your personal information to fulfill a contract with you and provide you with our Services, to comply with our legal obligation, protect your vital interest, or as may be required for the public good. This includes:
to create Accounts and allow play of the Games;
to enable user-to-user communications;
to provide technical support and respond to user inquiries;
to prevent, detect, mitigate, and investigate fraud or potentially illegal activities, and enforce our Terms of Service;
To provide other services requested by you as described when we collect your information;
to provide in-Game leader boards and matchmaking, and to promote in-Game player achievements.
We use your personal information to pursue our legitimate interests where your rights and freedoms do not outweigh these interests. We have implemented controls to balance our interests with your rights. This includes:
to track user retention and aggregated gameplay information to improve the overall user experience for Unbroken Studio’s products and services;
to solicit input and feedback to improve Unbroken Studio’s products and services and customize your user experience;
to use general location information to provide you with location based services (such as matchmaking, search results, and other personalized content);
to contact you with information that we reasonably believe may be relevant to you; and
With your consent, we may use your personal information:
to inform users about new products or promotional offers.
If you have provided your e-mail address to us, we may use it to respond to (i) customer support inquiries, and (ii) keep you informed of your in-Game activity, including comments from friends and notifications about in-Game status. With your consent, we may also send promotional e-mail messages (“Promotional Communications”) directly or in partnership with parties other than Unbroken Studios. Each Promotional Communication will generally offer recipients choices about withdrawing consent so you no longer receive additional messages.
5. Sharing of Your Information
We may share your information (in some cases personal information) with third parties in the following circumstances:
5.1 Third Party Service Providers
We will provide your information to third party companies to perform certain services, including but not limited to payment processing, data analysis, e-mail delivery, hosting services, customer service and to assist us in our marketing efforts. We direct all such third party service providers to maintain the confidentiality of the information disclosed to them and to not use your information for any purpose other than to provide services on Unbroken Studio’s behalf.
5.2 Friends and Other Unbroken Studios Players
In many Games, friends and other players will be able to see your Game profile or access your gameplay through the Steam portal, which may include your name or a “game name” and your profile photo, which in certain cases can reveal your Unbroken Studios ID. Access to a Unbroken Studios ID may allow others to view the public information associated with your related Unbroken Studios account.
5.3 Safety, Security and Compliance with Law
Your information may be disclosed: (i) when we have a good faith belief that we are required to disclose the information in response to legal process (for example, a court order, search warrant or subpoena); (ii) to satisfy any applicable laws or regulations; (iii) where we believe that the Games are being used in the commission of a crime, including to report such criminal activity or to exchange information with other companies and organizations for the purposes of fraud protection and credit risk reduction; (iv) when we have a good faith belief that there is an emergency that poses a threat to the health and/or safety of you, another person or the public generally; and (v) in order to protect the rights or property of Unbroken Studios, including to enforce our Terms of Service.
5.4 Sale or Merger
In the event that Unbroken Studios undergoes a business transition, such as a merger, acquisition by another company, change of control, or sale of all or a portion of its assets, we may transfer all of your information, including personal information, to the successor organization in such transition.
6. Our Policies Concerning Children
Our Services are intended for a general audience and are not intended for Children. We do not knowingly collect personal information from users deemed to be children under their respective national laws. If we learn that we have collected PII of any child we will take steps to delete such information from our files as soon as possible. We urge parents to instruct their children to never give out their real names, addresses or phone numbers without permission. We recognize a special obligation to protect personal information obtained from young children.
Should you wish to have your child’s personal information deleted from our records, please contact us at . We will be happy to remove your child’s information as appropriate.
7. How to Control Your Information
Under the EU General Data Protection Regulation, individuals residing in the EU and other territories that have adopted GDPR compliance or comparable regulation have a right to:
access your user data
Correct the data you have provided to us
Have information provided to you in a portable format
Request the deletion of the data we have collected
Object to processing or the legal basis on which we rely to process your data
You may send an e-mail to with your request to exercise any of the rights identified above. Place the reason for your request (e.g. “Delete my Data” or “Correct my Data”) in the subject line and include your first name, last name, and e-mail address in the body of the e-mail. We will respond to your request within thirty (30) days. Please note that certain records, for example those pertaining to payments or customer service matters, will be retained for legal and accounting purposes. If you have sent or posted content through the Services, we may not be able to delete it. Accounts created with Unbroken Studios are considered active until we receive a user request to delete them or deactivate them.
Please note that requests to restrict processing or delete your data may require the termination of your user account if we require the information subject to the deletion request to maintain your user account or otherwise provide gameplay services to you.
8. Opt Out Options
8.1 Opting out of Promotional Communications
You can choose to opt out of receiving additional promotional e-mails from Unbroken Studios by clicking on the “unsubscribe” link in any such e-mail, or visiting the e-mail preference page. Please note that once we receive your request, it may take an additional period of time for your opt-out to become effective. Your unsubscribe or e-mail preference change will be processed promptly, usually within 10 business days.
8.2 Opting Out of Other Communications
When you install the Game on your device you can choose to receive notifications or other communications from Unbroken Studios in connection with our Services and the Game. You can opt out of receiving these communications at any time.
Note that if you opt-out of our Promotional Communications or other forms of communication, we may still e-mail or communicate with you from time to time if we need to provide you with information or if we need to request information from you with respect to a transaction initiated by you or for other legitimate non-marketing reasons.
9. Security of Your Information
For Accounts registered directly with Unbroken Studios profile information is initially only available from the device that was used for registration. If another device attempts to access your user information an email will be sent to the email address on record and you must grant approval to the new device by responding to that email. It is important that you protect and maintain the security of your Account and that you immediately notify us of any unauthorized use of your Account. We encrypt the transmission of all information using secure socket layer technology (“SSL”).
While we take certain precautions against possible security breaches of our Services, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted through our Services; any transmission is at your own risk. Once we have received your information, we have procedures and security features in place to try to prevent unauthorized access.
11. Sharing Your Information for Direct Marketing Purposes
We do not share personal information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure, typically by “opting in” to receive information from a third party that is participating in a sweepstakes or other promotion through our Services. If you do ask us to share your personal information with a third party for its marketing purposes, we will only share information in connection with that specific promotion, as we do not share information with any third party (other than our service providers) on a continual basis. To prevent disclosure of your personal information for use in direct marketing by a third party, do not opt in to such use when you provide personal information through our Services.
12. Links to Other Sites
13. California Residents: Responding to Do Not Track Signals
In September 2013, California enacted amendments to the California Online Privacy Protection Act (California Business & Professions Code §§22575-22579) which require operators of websites to disclose how they respond to “do not track” (DNT) signals from browsers used by consumers or other mechanisms that provide consumers a choice regarding the collection of personally identifiable information about the consumer’s online activities over time and across different websites or online services. While some newer browsers have incorporated “Do Not Track” features which, when turned on, send a signal or preference to the web sites you visit indicating that you do not wish your online activity to be tracked, a DNT protocol that can be implemented across multiple devices and sites has not yet been widely adopted. Currently, our computer system does not support, and cannot act on DNT signal headers that we may receive; accordingly, the choices that we provide you concerning out collection and use of personally identifiable information will continue to operate as described in this policy.
14. International Transfer
Your personal information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside the United States and choose to provide your personal information to us, we may transfer your personal information to the United States and process it there.
15. Contact Us
2121 Park Place, Suite 100 El Segundo, CA 90245, USA