Privacy Policy
Last updated on September 30, 2019. Effective September 30, 2019.
Introduction
If you are here, you have reached us by visiting or any other Unbroken Studios-owned website (the “Site”), or by registering or installing any Unbroken Studios interactive entertainment product (the “Game” or “Games”), or by using any of our other online or offline services (collectively, the “Services”). Unbroken Studios is committed to protecting your privacy.
This privacy policy explains our collection, use, disclosure, retention, and protection of your personal information, as well as your rights to your data under US and International Law, including but not limited to:
- EU Directive 2002/58/EC and the EU General Data Protection Regulation (“GDPR”),
- the Controlling the Assault of Non-Solicited Pornography And Marketing Act of 2003 (“CAN-SPAM”), and
- the US Children’s Online Privacy Protection Act (“COPPA”).
This Privacy Policy does not apply to any third-party websites, services, or applications, even if they are accessible through our Services.
We may refer to Unbroken Studios herein as “Unbroken,” “we,” or “us.” Unless otherwise defined, all capitalized terms in this Privacy Policy have the same meanings as in our Terms of Service. Please ensure you have read and understood our Terms of Service. Where required to identify a data controller pursuant to regulation, Unbroken Studios is the designated controller of the data we collect.
This Privacy Policy describes:
- the information we collect, how we collect such information, and the purposes of our collection;
- how we use and with whom we share such information;
- how you can access and update your information; and
- how we protect the information we store about you.
1. Information We Collect
When you interact with our Services, we may collect and store information from you directly as described below:
1.1 Account Information
Your account for the Game is generated automatically when you log in to our Game through Steam. Management of your account should be handled through Steam or your Steam Portal.
1.2 Payment Information
You can purchase our game through Valve, Inc.’s Steam application or website (“Steam”). All payments are processed through Steam, and we do not collect or share data in connection with any transaction for the purchase of our Game.
1.3 Information Collected by Customer Support
When you ask for assistance from our Customer Support team, our third-party provider will collect and store:
- the contact information you provide (e.g., name and e-mail address),
- information about your gameplay or activity on the Games, and
- your username or ID number.
We also store the correspondence and any information contained within.
1.4 Technical and Usage Information
When you access our Services, we may collect or have third parties collect on our behalf:
- Technical Information: IP address, device ID (e.g., IDFA, Google Advertising ID), operating system version.
- Usage Statistics: Interaction details with the Games.
1.5 Location Information
We may collect and store information about your location by converting your IP address into a rough geo-location. This information may be used to personalize and improve your experience, such as by improving matchmaking.
2. How We Collect Your Information
We may collect information about you in one or more of the following ways:
2.1 Communications Features
You may be able to take part in activities like:
- participating in forums and message boards,
- posting comments to other users’ profiles,
- sending private messages,
- sharing user-generated content, and
- chatting with other users.
2.2 Cookies and Automated Information Collection
We collect technical information through:
- Cookies: Small text files used for session management and customization.
- Log Files: Details like IP addresses, browser type, and activity logs.
- Web Beacons: Invisible graphics used for tracking purposes.
- Flash Cookies: Used to prevent fraud and remember preferences.
2.3 Other Sources
We may receive information from other sources, including:
- Other Unbroken Studios users, and
- Third-party information providers.
3. How We Use the Information We Collect
3.1 For Contract Fulfillment and Services
- To create accounts and enable play.
- To enable user-to-user communications.
- To provide technical support.
3.2 For Legitimate Interests
- To track user retention and improve user experience.
- To customize and enhance gameplay.
3.3 With Your Consent
- To inform users about new products or promotional offers.
4. Sharing of Your Information
4.1 Third-Party Service Providers
We share your information with third-party providers for services like:
- Payment processing,
- Data analysis, and
- Hosting services.
4.2 Friends and Other Players
Your game profile and related details may be visible to other players.
4.3 Safety, Security, and Compliance
Your information may be disclosed if required by law or to protect Unbroken Studios’ rights.
4.4 Sale or Merger
In the event of a business transition, your information may be transferred to the successor organization.
5. Policies for Children
Our Services are not intended for children. If personal information from a child is collected, we will take steps to delete it promptly.
6. How to Control Your Information
Under GDPR and similar regulations, you have rights to:
- Access your data,
- Correct inaccurate data,
- Request data deletion, and
- Restrict or object to processing.
7. Security of Your Information
We use industry-standard measures like SSL encryption to protect your data. However, no transmission or storage system is entirely secure.
8. Changes to Our Privacy Policy
Any changes to this Privacy Policy will be posted on our website with an updated “Last Updated Date.”
9. Contact Us
For questions or concerns, contact us at:
Address:
2121 Park Place, Suite 100
El Segundo, CA 90245, USA
Phone: 310.726.3369
Twitter: Unbroken Studios
Facebook: Unbroken Studios